Support is now a Tech Feature
AI-powered conversational agent enabling up to 90% deflection rates with high CSAT through accurate and empathetic real-time queries.
Let’s AiDE Chat
AiDE Chat is a conversational text & voice AI agent that addresses customer and employee queries 24/7 with accuracy and empathy.
Human agents can review the responses from AiDE Chat, and tweak as needed before sending it to the end-user. They can access the summary of the conversation on-demand reducing the need to ask customers redundant questions. The solution has self-learning capabilities and can be trained to suit diverse use cases.
The AI can take control of the user’s screen and perform troubleshooting steps automatically without having to wait for a human agent to be at their desk – automated remote access so that the user knows exactly the steps that are being taken to resolve their concern.
The analytics portal offers insights on CSAT metrics, deflection rate, contact frequency, etc., and the admin portal allows intuitive customization and updation of the training documentation, agent tone guidelines, and specific business rules and alerts needed.
The interface dynamically evolves based on the current user interactions and sends proactive alerts to product and tech teams based on user patterns.
It seamlessly integrates with external APIs and systems, enabling end-to-end query resolution and process automation.
The underlying knowledge base can be easily updated and refined by business users directly and responses will stick to the guardrails set by the knowledge base.
Integrations to existing platforms so that calls and chats can be transferred to a human expert whenever requested or required.
AiDE Chat trained on the Auto Loan FAQs of our banking client, to enable precise and natural human responses for increased customer stickiness. It uses the ‘Guardrails’ feature for guiding off-topic queries to human support agents and ensuring…
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AiDE Chat optimized and automated processes like service requests, reducing manual intervention and employee wait time, while enhancing operational efficiency and productivity.
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AiDE Chat successfully reduced the burden on human customer support agents for a Premium OTT and Satellite service…
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Globee® Awards Gold Winner
AiDE Chat, our conversational AI chat agent understands user queries and always responds with empathy. The AiDE® Platform offers various applications using solutions like AiDE Chat that open the door to a myriad of customizable success stories spanning industries and business functions.
Explore nowAutomate support tasks with AiDE Chat, providing real-time assistance with accuracy and empathy for enhanced customer satisfaction.
Augment IT infrastructure with agile engineering services and AiDE Chat for seamless support and enhanced user experience.
Modernize BPO & KPO services with intelligent conversational support and achieve enhanced efficiency and client satisfaction.
Elevate brand experiences with AiDE Chat seamlessly integrated into UX design, ensuring intuitive and empathetic user interactions.
Empower AI & ML endeavors with AiDE Chat integration, enriching user experiences through intelligent conversational interfaces.
Revolutionize customer engagement with mobile app solutions of AiDE Chat. Integrate AI-powered chat features for an unparalleled user experience.
Let us know the business impact you want to create, and we’d love to help on your journey!